Get valuable insights from
100% of customer interactions
Yabber provides Client Interaction Analytics using the perfect marriage between Artificial Intelligence and human insight
We’ve worked with some of the world’s best companies
Yabber analyses and makes sense of all multi-channel customer interactions in near real-time allowing you to make better business decisions.
Using an ecosystem of multiple AI engines, we produce more accurate feedback than is currently being achieved in the market, and whilst the process is technology based, it is supported by our team of practical experts who have the ability to not only interpret result output, but to:
Yabber was created to satisfy a distinct need in the audit and process improvement space, specifically in customer contact centres. Having the experience of helping various companies including banks and reviewing call centres in the UK, Ireland and across Europe over 5 years, we recognised the need to find a technology solution to enable a more analytic approach to support our clients.
Yabber launches in APAC
The Australian Royal Banking Commission
In response to the Banking Royal Commission, Yabber can support clients wishing to improve conduct and customer outcomes in Australia. At this point in the process we do not know what recommendations from the commission report will be adopted, but it is safe to make some assumptions; regulatory oversight will become more stringent, capital adequacy rules will be increased, proper measures of customer satisfaction will need to be applied, reviews of policies and processes will be needed, evidence of compliance actions is likely to be sought and more.
Yabber and it’s team of professionals can help, both through it’s AI tools and consultancy expertise, brought from the UK, where a similar scenario 10 years ago resulted in increased compliance, regulatory pressures and oversight issues, but at the expense of customer experience. Systems and controls became clunky and costly and against the background of legacy systems has proved a long-term headache for financial services companies. The Australian market has the chance to avoid making the same mistakes and engaging with independent suppliers of support services is a great place to start.
Get in touch
Contact us today for a free consultation on how we can help avoid some of the issues on the horizon, help improve your customer journeys and build a relationship with a forward thinking independent company that is here to help.