About Us

Yabber Global

Yabber was created to help companies improve standards in compliance and workflow processes, specifically within customer contact centres. Having the knowledge and experience of helping various companies across the finance sector in the UK, Ireland and Europe, we designed and built our own technology platform to support our experienced team of contact centre professionals.

The Yabber team have the history and experience of running some of the largest customer service teams, including in sales and contact centre environments, across the globe. That experience covers both retail and investment banks, lenders, intermediary markets, insurance, fintech, travel and utilities.

about-us-overview
Independent

Independent

Yabber Global is owned by the directors and is a truly independent supplier of services worldwide

Financially Sound

Finance Sound

A strong balance sheet. Rockstead Group is an associate member of UK finance

Core Competence

Core Competence

With over 100 years collective experience in regulated industries, Yabber was designed and built by our experienced professionals by those who understand the challenges faced by contact centers

Expert Team

Expert Team

The most credible team in the market

Our Team

A highly experienced management team with a mindset to build a profitable business. They have proven track records of success in the audit, oversight and due diligence sectors as well as specific contact centre expertise.

The management team has designed, built and managed the growth of the business and the technical solution. They have deep relationships built up over the years in several sectors. They have a differentiated approach to bringing their solutions to the market.

Brian Pitt

Group CEO

Brian is a co-founder of Rockstead, from which Yabber was born. He brings extensive experience of managing companies at director level. His financial services experience spans 45 years and he has built several successful management teams both in the UK and internationally. His overall responsibility is to oversee the strategic goals and objectives of the business globally

Erik Bergstrom

Chief Commercial Officer

Erik’s experience covers 25 years as a senior executive in Fintech, Banking and Corporate sectors.He has international experience, having worked in USA, Australia and Scandinavia.He has responsibility for the financial performance of the business as well as the corporate governance, including legal and professional supplier relationships

Liam De Rothschild

Managing Director

Liam has over 20 years’ experience in running customer service and operational teams across various countries and differing sectors, including Banking, Telco, Insurance and Travel.Liam is supported by an international sales team and is responsible for revenue generation globally and for relationships with our key clients

 

Our Team

Our team spans across Europe and the Asia-Pacific and includes industry experts.

Patrick Tuttle

Non Executive Director

Ex Pepper Group CEO, Private Investor, Corporate Advisor and Financial Services specialist with over 35 years experience both domestically (Australia) and internationally

Matthew Booth

Country Manager – Australia

Over 20 years as a senior executive with various banks and financial services companies globally. His experience covers analytics and digital transformation activity

Neima Nour

Head of Operations

15+ years contact centre management experience in financial services and retail across Europe, India, Australia and Japan

Steve Haggerty

Non Executive Director

Former Commercial Director, MD and Chairman of several financial services companies in the UK. He has led boards and senior teams over 40 years and he serves as a NED with several other companies

 

Paul Williams

Client Services Manager

30 years’ business development experience in the corporate sector across the UK, managing national accounts, leading and developing sales and account management teams

 

Pauline Jordan

Operations Manager

25 years’ experience in service management including board positions in the IT and managed service industries

 

Nick Baxter

Non Executive Director

Independent retail banking consultant with over 45 years’ experience in financial services.  Active in many regulatory compliance areas, Nick is also a NED of Rockstead and a UK building society  

Our Experience

  • 100+ years collective experience in regulated industries, working with some of the world's best companies
  • Includes Financial Services, Telco, Airline, Regtech and Fintech sectors, and the UK/European and APAC markets
  • Well versed in what the platform needs to deliver operationally and where it can add value and improve performance in cost centres
  • Such rare industry experience under one roof allows us not only to advise on what is on your data, but we can also remediate with our consultancy solution