Brandon – Yabber

26 Feb

Global Regulators are getting ahead of the game

February 26, 2020
By Brandon
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Several themes have emerged in recent years as regulators across the globe demand improvements in customer outcomes. Firms are beginning to learn how to l...

23 Jan

Australia

Royal Commission – enforcement action accelerates

January 23, 2020
By Brandon
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Disqualified, banned, suspended, fined, criminal prosecution and civil proceedings – just six of the continuing headlines that seem to be issued on an almo...

23 Dec

Yabber Global

Call Centre Monitoring – The Cost Of Compliance Failure

January 21, 2020
By Brandon
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The history of fines as a result of poor and/or inappropriate customer interactions is long, but it appears that the patience of regulators across the glob...

02 Dec

Yabber Global

Contact Centre Monitoring – The Global challenge

January 21, 2020
By Brandon
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The pace of change in the globalisation of product purchases and customer service centres continues, but the challenges of monitoring interactions between ...

09 Oct

Yabber Global

Call Handler Failings – The True Cost of Non-Compliance

October 9, 2019
By Brandon
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We are often asked the true cost of deploying Yabber, but it is not unusual for firms to avoid questions about the cost of non-compliance. We are frequent...

01 Oct

Australia

ASIC Corporate Plan Update

October 1, 2019
By Brandon
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The recently released ASIC Corporate Plan 2019 – 2023 sets out its bold vision; a fair, strong and efficient financial system for all Australians. Critics...

22 Sep

Yabber Global

SIBOS 2019. 23 – 26 September | ExCeL Centre London

September 22, 2019
By Brandon
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Yabber is delighted to announce that we will be exhibiting at SIBOS 2019; you will find us in the ‘Discover Zone’ at stand 21C. SIBOS is an annua...

09 Sep

Australia

Royal Commission Report Implementation Timeline

September 9, 2019
By Brandon
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Despite some media criticism relating to the pace of change following the Royal Commission review, it now appears that a clearer timeline is emerging as Go...

15 Aug

Yabber Global

Incentive schemes in financial service

August 15, 2019
By Brandon
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The Royal Commission Report is impacting significantly on financial service firms in Australia as firms adjust their procedures to eliminate poor behaviour...

29 Jul

Yabber Global

£30M fine is a wakeup call for contact centres

July 29, 2019
By Brandon
0 comments

Delegates at conferences and seminars around the globe will have heard us ‘banging on’ about the importance of independent oversight of customer interactio...