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Posts by Brandon

27 Jan
Yabber Global

Non-compliance – the cost of doing business?

  • January 27, 2021
  • By Brandon
  • 0 comments
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Readers of our regular outputs will be aware that regulators are not shy in issuing substantial fines to businesses that fail to comply w...

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16 Dec
Yabber Global

Data Collection v Consumer Confidence

  • December 16, 2020
  • By Brandon
  • 0 comments
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At this time of year customer contact centre managers are trying to estimate volumes for the next 12 months to plan and build resources t...

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20 Nov
Yabber Global

Regulatory fines – do they work?

  • November 20, 2020
  • By Brandon
  • 0 comments
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While 2020 has not been ‘business as usual’ by most measures, the year is proving just that for the FCA, especially in terms of regulator...

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29 Oct
Yabber Global

Planning for 2021

  • October 29, 2020
  • By Brandon
  • 0 comments
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The last quarter of a year is the period when many firms start planning for the forthcoming year – and this year’s planning cycle is no different, despite ...

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Payment
27 Oct
Yabber Global

Buy now, pay later’ market is an FCA target

  • October 27, 2020
  • By Brandon
  • 0 comments
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Followers of FCA regulatory trends know that what appears in a consultation today is likely to become the rule tomorrow – or at least remarkably close. Thi...

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27 Sep
Yabber Global

What can Yabber do for you?

  • September 27, 2020
  • By Brandon
  • 0 comments
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Sometimes products and concepts sound just too complicated to consider.  Although we believe our proposition is easy to understand, sometimes it is good to...

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17 Sep
Yabber Global

CBILS rule breaches under the spotlight

  • September 17, 2020
  • By Brandon
  • 0 comments
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The timing may seem a bit strange, but the focus, as the scheme is about to come to an end, has been redirected to the issue of compliance.  We suggest thi...

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customer-service-rep
05 Aug
Yabber Global

A Post COVID-19 World – Working From Home

  • August 5, 2020
  • By Brandon
  • 0 comments
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Like the rest of the business world, our clients have been trying to trade through exceptional times, wherever in the world they are located.  The fact the...

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Call Centre
03 Aug
Yabber Global

Download – Working From Home In A Post COVID-19 World

  • August 3, 2020
  • By Brandon
  • 0 comments
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A guide for financial institutions and their accountable personnel in managing the challenges of disparate staff, working from home post Covid-19. DOWNLOA...

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24 Jul
Yabber Global

The future workplace – with remote control?

  • July 24, 2020
  • By Brandon
  • 0 comments
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If we had asked our clients in January, ‘could they have got most of their staff working from home within a week?’ the answer would have been a resounding ...

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