Brandon – Yabber

15 Aug

Incentive schemes in financial service

August 15, 2019
By Brandon
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The Royal Commission Report is impacting significantly on financial service firms in Australia as firms adjust their procedures to eliminate poor behaviour...

29 Jul

Yabber Global

£30M fine is a wakeup call for contact centres

July 29, 2019
By Brandon
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Delegates at conferences and seminars around the globe will have heard us ‘banging on’ about the importance of independent oversight of customer interactio...

12 Jul

Australia

Royal Commission Report – Impact Widening

July 12, 2019
By Brandon
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Commentators had predicted that the Royal Commission review of the banking and financial services industries in Australia would also have an impact on oth...

19 Jun

Yabber Global

Download: Conduct Risk in a Post-Royal Commission Regulatory Environment

June 19, 2019
By Brandon
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A guide for financial institutions and their accountable personnel in managing the risk of misconduct among frontline and customer-facing staff. DOWNLOAD ...

06 May

Australia

Augmented Intelligence to Support Compliance

May 6, 2019
By Brandon
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We have always believed the job of regulators is not an easy one but the increasing use of technology within financial services may help them achieve bette...

12 Apr

Yabber Global

Conduct Risk – How Yabber Can Help

May 6, 2019
By Brandon
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This is the first in a series of communications where we will try to help regulated companies mitigate risk by using our support services. The threat of...