Brandon – Yabber

24 Apr

CONTROLLING CALL CHAOS. Customer calls – today’s challenges

April 24, 2020
By Brandon
0 comments

Our clients have identified three major issues right now: 1. Increased volumes without proper 1 resources in place - OUR SOLUTION - Staffing Se...

18 Apr

Yabber Global

CONTROLLING CALL CHAOS. Working From Home – The need for enhanced call compliance

April 18, 2020
By Brandon
0 comments

Volumes of calls into contact centres are reported to have increased 700% across a number of industries, but particularly in the mortgage sector where lend...

09 Apr

Yabber Global

Working From Home – The need for enhanced compliance

April 9, 2020
By Brandon
0 comments

In the current climate, it is not surprising that contact centre staff are being sent home. Traditionally working in close proximity to each other to gener...

06 Apr

Yabber Global

Working from home – the need for Yabber

April 9, 2020
By Brandon
0 comments

In the current climate, it is not surprising that contact centre staff are being sent home. Traditionally working in close proximity to each other to gene...

22 Mar

Yabber Global

Regulated companies are keeping a closer watch on their outsourced suppliers – are you?

March 22, 2020
By Brandon
0 comments

The pros and cons of in-house v outsourced call centres have been debated at length and supporters of either approach are usually adamant that ‘their’ way ...

26 Feb

Yabber Global

Global Regulators are getting ahead of the game

February 26, 2020
By Brandon
0 comments

Several themes have emerged in recent years as regulators across the globe demand improvements in customer outcomes. Firms are beginning to learn how to l...

23 Jan

Australia

Royal Commission – enforcement action accelerates

January 23, 2020
By Brandon
0 comments

Disqualified, banned, suspended, fined, criminal prosecution and civil proceedings – just six of the continuing headlines that seem to be issued on an almo...

23 Dec

Yabber Global

Call Centre Monitoring – The Cost Of Compliance Failure

January 21, 2020
By Brandon
0 comments

The history of fines as a result of poor and/or inappropriate customer interactions is long, but it appears that the patience of regulators across the glob...

02 Dec

Yabber Global

Contact Centre Monitoring – The Global challenge

January 21, 2020
By Brandon
0 comments

The pace of change in the globalisation of product purchases and customer service centres continues, but the challenges of monitoring interactions between ...

09 Oct

Yabber Global

Call Handler Failings – The True Cost of Non-Compliance

October 9, 2019
By Brandon
0 comments

We are often asked the true cost of deploying Yabber, but it is not unusual for firms to avoid questions about the cost of non-compliance. We are frequent...