Yabber Yabber
  • Home
  • Blog
  • About Us
  • Case Studies
  • Contact Us
Request Demo
Menu
Yabber Yabber

Posts by Dimuthu Fernando

26 Oct
Yabber Global

What percentage of your client calls do you monitor?

  • January 14, 2022
  • By Dimuthu Fernando
Facebook Twitter Email
We were delighted to attend the Global ABS conference in London last month with our sister company Rockstead. It was great to hold face to face conversatio...

Read more

31 Aug
Yabber Global

Arrears – regulators direction of travel

  • January 14, 2022
  • By Dimuthu Fernando
Facebook Twitter Email
We often chat with our clients about the regulatory direction of travel; in our last blog we looked at how risk managers were mitigating ...

Read more

27 Jul
Yabber Global

Loan defaults – mitigating the risk

  • January 14, 2022
  • By Dimuthu Fernando
Facebook Twitter Email
Mortgage markets across the Globe have faced several headwinds over the last couple of years.  In the UK it was not long ago that th...

Read more

17 Jun
Yabber Global

Customer outcome measurement post COVID

  • January 14, 2022
  • By Dimuthu Fernando
Facebook Twitter Email
It is now over a year since the pandemic forced our eShots to focus on quality assurance (QA) processes in contact centre operations.&nbs...

Read more

06 Apr
Yabber Global

Get more from your call monitoring

  • January 14, 2022
  • By Dimuthu Fernando
Facebook Twitter Email
Yabber analyses and assesses customer interactions, providing insights into key risk areas using a combination of AI and human expertise ...

Read more

10 Mar
Yabber Global

Compliant processes – multi-industry and multi-jurisdiction

  • January 14, 2022
  • By Dimuthu Fernando
Facebook Twitter Email
Regulators in many business sectors and jurisdictions are driving better customer outcomes by demanding robust and verifiable onboarding ...

Read more

27 Jan
Yabber Global

Non-compliance – the cost of doing business?

  • January 17, 2022
  • By Dimuthu Fernando
Facebook Twitter Email
Readers of our regular outputs will be aware that regulators are not shy in issuing substantial fines to businesses that fail to comply w...

Read more

16 Dec
Yabber Global

Data Collection v Consumer Confidence

  • January 17, 2022
  • By Dimuthu Fernando
Facebook Twitter Email
At this time of year customer contact centre managers are trying to estimate volumes for the next 12 months to plan and build resources t...

Read more

20 Nov
Yabber Global

Regulatory fines – do they work?

  • January 17, 2022
  • By Dimuthu Fernando
Facebook Twitter Email
While 2020 has not been ‘business as usual’ by most measures, the year is proving just that for the FCA, especially in terms of regulator...

Read more

29 Oct
Yabber Global

Planning for 2021

  • January 17, 2022
  • By Dimuthu Fernando
Facebook Twitter Email
The last quarter of a year is the period when many firms start planning for the forthcoming year – and this year’s planning cycle is no different, despite ...

Read more

1234

info@yabberglobal.com

  • Home
  • Blog
  • About Us
  • Contact Us
  • Rockstead Group
  • Privacy Notice

Copyright 2022 Yabber. All rights reserved.

  • Home
  • Blog
  • About Us
  • Contact Us
  • Request Demo
Scroll To Top