Case Studies

At Yabber we pride ourselves on our ability to be flexible and match our system outputs with our client’s requests – you can choose from several different formats to help interpret and share MI.

We also adopt the same principle as our sister company Rockstead in “telling it as we see it”. With over 100 years of collective call centre management experience, we are always happy to assist clients with focussing the project – what to look for – to match their individual requirements.

Examples of the Yabber outputs are available to download here. Following the conversion of voice to text they show the detailed results in a simple, easy to understand format.

In these examples you will see how we have applied our “tagging” system to the key words and phrases agreed with the client. Having carried out a “Proof of Concept (PoC)” we are able to make suggestions following the initial assessment of calls. That along with decades of experience is what differentiates us and adds real value.

The examples shown are based on outputs from the Yabber platform; all around call centre activity. We have chosen 3 different scenarios from the insurance sector:

1. A basic compliance scenario
2. A more involved call around competitor talk and discounts
3. A complex example of a call with a vulnerable customer

Download Yabber case study info pack

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