Yabber Global Archives

23 Sep

Voice Interaction Analytics to identify vulnerability

September 23, 2021
By admin
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Last month our update focused on the increasing pressure that the FCA is applying on lenders to ensure compliance with its fair treat...

31 Aug

Yabber Global

Arrears – regulators direction of travel

August 31, 2021
By Dimuthu Fernando
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We often chat with our clients about the regulatory direction of travel; in our last blog we looked at how risk managers were mitigating ...

27 Jul

Yabber Global

Loan defaults – mitigating the risk

July 27, 2021
By Dimuthu Fernando
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Mortgage markets across the Globe have faced several headwinds over the last couple of years. In the UK it was not long ago that th...

17 Jun

Yabber Global

Customer outcome measurement post COVID

June 17, 2021
By Dimuthu Fernando
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It is now over a year since the pandemic forced our eShots to focus on quality assurance (QA) processes in contact centre operations.&nbs...

06 Apr

Yabber Global

Get more from your call monitoring

April 8, 2021
By Dimuthu Fernando
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Yabber analyses and assesses customer interactions, providing insights into key risk areas using a combination of AI and human expertise ...

10 Mar

Yabber Global

Compliant processes – multi-industry and multi-jurisdiction

March 10, 2021
By Dimuthu Fernando
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Regulators in many business sectors and jurisdictions are driving better customer outcomes by demanding robust and verifiable onboarding ...

27 Jan

Yabber Global

Non-compliance – the cost of doing business?

January 27, 2021
By Dimuthu Fernando
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Readers of our regular outputs will be aware that regulators are not shy in issuing substantial fines to businesses that fail to comply w...

16 Dec

Yabber Global

Data Collection v Consumer Confidence

December 16, 2020
By Dimuthu Fernando
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At this time of year customer contact centre managers are trying to estimate volumes for the next 12 months to plan and build resources t...

20 Nov

Yabber Global

Regulatory fines – do they work?

November 20, 2020
By Dimuthu Fernando
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While 2020 has not been ‘business as usual’ by most measures, the year is proving just that for the FCA, especially in terms of regulator...

29 Oct

Yabber Global

Planning for 2021

October 29, 2020
By Dimuthu Fernando
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The last quarter of a year is the period when many firms start planning for the forthcoming year – and this year’s planning cycle is no different, despite ...