Yabber Global – Yabber

26 Feb

Global Regulators are getting ahead of the game

February 26, 2020
By Brandon
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Several themes have emerged in recent years as regulators across the globe demand improvements in customer outcomes. Firms are beginning to learn how to l...

23 Dec

Yabber Global

Call Centre Monitoring – The Cost Of Compliance Failure

January 21, 2020
By Brandon
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The history of fines as a result of poor and/or inappropriate customer interactions is long, but it appears that the patience of regulators across the glob...

02 Dec

Yabber Global

Contact Centre Monitoring – The Global challenge

January 21, 2020
By Brandon
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The pace of change in the globalisation of product purchases and customer service centres continues, but the challenges of monitoring interactions between ...

09 Oct

Yabber Global

Call Handler Failings – The True Cost of Non-Compliance

October 9, 2019
By Brandon
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We are often asked the true cost of deploying Yabber, but it is not unusual for firms to avoid questions about the cost of non-compliance. We are frequent...

22 Sep

Yabber Global

SIBOS 2019. 23 – 26 September | ExCeL Centre London

September 22, 2019
By Brandon
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Yabber is delighted to announce that we will be exhibiting at SIBOS 2019; you will find us in the ‘Discover Zone’ at stand 21C. SIBOS is an annua...

15 Aug

Yabber Global

Incentive schemes in financial service

August 15, 2019
By Brandon
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The Royal Commission Report is impacting significantly on financial service firms in Australia as firms adjust their procedures to eliminate poor behaviour...

29 Jul

Yabber Global

£30M fine is a wakeup call for contact centres

July 29, 2019
By Brandon
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Delegates at conferences and seminars around the globe will have heard us ‘banging on’ about the importance of independent oversight of customer interactio...

19 Jun

Yabber Global

Download: Conduct Risk in a Post-Royal Commission Regulatory Environment

June 19, 2019
By Brandon
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A guide for financial institutions and their accountable personnel in managing the risk of misconduct among frontline and customer-facing staff. DOWNLOAD ...

12 Apr

Yabber Global

Conduct Risk – How Yabber Can Help

May 6, 2019
By Brandon
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This is the first in a series of communications where we will try to help regulated companies mitigate risk by using our support services. The threat of...

25 Mar

Yabber Global

Royal Commission Report Attracts Global Attention

May 6, 2019
By admin
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It's not unusual for regulators, from all over the globe, to keep under review regulatory changes in other jurisdictions, but the recent Royal Commission r...