Yabber Global – Yabber

17 Jun

Customer outcome measurement post COVID

June 17, 2021
By Brandon
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It is now over a year since the pandemic forced our eShots to focus on quality assurance (QA) processes in contact centre operations.&nbs...

06 Apr

Yabber Global

Get more from your call monitoring

April 8, 2021
By Brandon
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Yabber analyses and assesses customer interactions, providing insights into key risk areas using a combination of AI and human expertise ...

10 Mar

Yabber Global

Compliant processes – multi-industry and multi-jurisdiction

March 10, 2021
By Brandon
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Regulators in many business sectors and jurisdictions are driving better customer outcomes by demanding robust and verifiable onboarding ...

27 Jan

Yabber Global

Non-compliance – the cost of doing business?

January 27, 2021
By Brandon
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Readers of our regular outputs will be aware that regulators are not shy in issuing substantial fines to businesses that fail to comply w...

16 Dec

Yabber Global

Data Collection v Consumer Confidence

December 16, 2020
By Brandon
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At this time of year customer contact centre managers are trying to estimate volumes for the next 12 months to plan and build resources t...

20 Nov

Yabber Global

Regulatory fines – do they work?

November 20, 2020
By Brandon
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While 2020 has not been ‘business as usual’ by most measures, the year is proving just that for the FCA, especially in terms of regulator...

29 Oct

Yabber Global

Planning for 2021

October 29, 2020
By Brandon
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The last quarter of a year is the period when many firms start planning for the forthcoming year – and this year’s planning cycle is no different, despite ...

27 Oct

Yabber Global

Buy now, pay later’ market is an FCA target

October 27, 2020
By Brandon
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Followers of FCA regulatory trends know that what appears in a consultation today is likely to become the rule tomorrow – or at least remarkably close. Thi...

27 Sep

Yabber Global

What can Yabber do for you?

September 27, 2020
By Brandon
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Sometimes products and concepts sound just too complicated to consider. Although we believe our proposition is easy to understand, sometimes it is good to...

17 Sep

Yabber Global

CBILS rule breaches under the spotlight

September 17, 2020
By Brandon
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The timing may seem a bit strange, but the focus, as the scheme is about to come to an end, has been redirected to the issue of compliance. We suggest thi...